Information

Moneyweb FAQ series

An informative video series to assist readers with investing basics and Moneyweb's Insider Gold subscription, as well as our Click an Advisor offering for financial advisors.

How to buy and invest in shares

In Part One of the FAQ series Simon Brown discusses shares: how they work, best practice on how to buy and invest in them and their tax implications.

Investments 101

Simon Brown explains how various types of investments work, highlights what to consider before investing as well as how to assess and monitor your investment portfolio to make better financial decisions.

The Insider Gold subscription

Moneyweb editor Ryk van Niekerk unpacks some of the data tools available when signing up for our Insider Gold subscription, highlighting our Click a Company pages and recently added Comparison Tool.

The Insider Gold subscription

Ryk describes some of the other benefits, including access to 10 years of Sens announcements and Sens PDFs, and users being able to create portfolios and subscribe to email alerts of JSE listed companies.

Click An Advisor

Moneyweb CitiBusiness editor Boitumelo Ntsoko breaks down how to use the Click an Advisor tool, and highlights the benefits of the offering, which gives financial advisors the potential to grow their investor-based audience and attract new clients.

Tools & Data

Below is an overview of the market indicators and data tools we offer.

Daily indicators

Today's market updates and SENS announcements.

Directors' Dealings | Archive and search

Search directors' dealings of JSE listed companies by date or company name. Over 25k+ Dealings.

JSE search | Click a company

Index of companies listed on the JSE. Get company share information, company news, share price history, market cap and SENS announcements.
Up to ten years performance graphs

Sens Announcements | Archive and search

Search Sens announcements of JSE listed companies by date or company name. Over 140k+ Sens announcements.
Download Sens PDFs
Ten years of Sens archives and PDFs

Latest winners and losers

View today's JSE winners and losers.

Weekly Winners and Losers

Top winners and losers of the week based on the previous Friday's closing price to yesterday's closing price.

New 52-week highs and lows

View the latest 52 week highs and lows of JSE listed companies.

Top by value and volume

List and filter JSE listed companies by value and volume.

Business Calendar

List of upcoming market and economic events of JSE listed companies.

Unit Trust Search | Click a Unit Trust

Index of Unit Trust funds. Get fund prices, fund data and historical performance.

Unit Trust Portfolio Tool

Use our tool to view all shares held in your selected Unit Trust's portfolio and to view all South African unit trusts holding your selected share.

Unit Trust Stats | Filter and Search

NEW
Filter and order Unit Trust by expense ratio and up to 10 year performances.

ETF/ETN Search

NEW
Index of ETFs and ETNs. Get historical prices and performance.

Top 40 Companies

Performance of top 40 companies by market capital.

Company Contact Info Index

Filter and search for contact information of JSE listed companies.

Company Stats | Filter and Search

IMPROVED
Filter, list and export JSE listed companies by market cap, dividend yield, EPS and P/E ratio.

JSE Sectors

IMPROVED
Performance of JSE sectors and list companies by sector.

Comparison Tool

NEW
A tool to compare the performance of instruments.

Annual Reports in PDF

NEW
View and download annual reports for JSE listed companies.

Dividend Watch Calendar

IMPROVED
List of upcoming dividend pay dates of JSE listed companies.

Watchlist | Portfolio Tool

IMPROVED
A portfolio tool to monitor the performance of your shares by creating portfolios and adding shares and unit trust funds to each.
Includes:
- News and Sens email alerts
- Personalised list of news, Sens and director dealings.
iab Profile Data JSE Price and trade data source: JSE Ltd. All other statistics calculated by Profile Data. All data is delayed by at least 15 minutes.

User account FAQs

Below we list the most frequently asked questions from users. If you can't find what you are looking for, you are welcome to contact us.

    User account:
  • I registered but have not received the confirmation email.

    Please check your SPAM folder of the email address you used to register your account. If you are unable to find it, email us from the same email address or complete the contact form for us to assist you.

    Please also consider whitelisting the Moneyweb email domain by following the steps in the "I am not receiving any Moneyweb emails" section below.

  • The system is not accepting my username or email address.

    Usernames and emails must be unique to each account and cannot be used for multiple accounts. If our system is not accepting your username or email address, it might already be used for a different account. Try resetting your password by requesting a password reset email here.

  • The system is not accepting my password.

    It could be that there was a typo error in the password when you registered. Please reset your password by requesting a password reset email here.

  • I can't log in, even after resetting my password.

    If you are unable to log in without the website giving you an error, please email us or complete the contact form for us to assist you. Usernames that contain specific characters can cause problems on some pages.

  • How do I know I am logged in?

    To easily see if you are logged into the website, a MY TOOLS button must be visible on the top right corner of your desktop window. On mobile devices, you'll see a icon if you are logged in.

  • How do I change my username?

    Users are unable to change usernames themselves, as this has to be unique to each account. Please email us or complete the contact form with the new username and we'll make the change for you.

  • How do I change my email address?

    To change your email address for your account, go to My profile page and update your email there.

    If you want to change the email address for your newsletter subscription, unsubscribe from your current email address and subscribe with your new email address by following this link.

    Alternatively, please email us or complete the contact form for us to assist you.

  • How do I save articles to a list?

    You have to be logged into the website to save articles to a list.

    On desktop, on the left hand side there will be a icon under the share icons. Click this to save the article to your list.

    On mobile devices, above the title of the article is a icon. Click this to save the article to your list.

    You can access all your saved articles here.

  • How do I delete my account?

    If you no longer want to have an account or your information on our website, please request us to delete your account on your profile page. Alternatively, email us or complete the contact form.

    It is not necessary to delete your account to purchase a new subscription, as a subscription is only linked to your account. If you want to cancel or purchase a new subscription, you can do so on your member's area.
  • Newsletters:
  • I subscribed to newsletters but am not receiving them.

    Please review your newsletter subscriptions here to confirm you are subscribed. Please also check your SPAM folder. If you can't locate the newsletters at all, please email us or complete the contact form for us to assist you.

  • How do I unsubscribe from Moneyweb newsletters?

    To unsubscribe, click on the "unsubscribe" link at the bottom of our newsletters. Alternatively email us to remove you from our newsletter mailing list.

  • I am not receiving any Moneyweb emails.

    If you are not receiving any of our emails, please whitelist our 'moneyweb.co.za' domain in your inbox. Below is a step by step guide for each popular platform:

    Gmail - Create a filter:

    - Click the cog icon in the top-right corner, and then Settings;
    - Click on Filters and then Create a new filter;
    - Enter "moneyweb.co.za" in the From field;
    - Click Create filter with this search;
    - In the box headed When a message arrives that matches this search select Never send it to spam;
    - Click the Create filter button.

    Outlook.com - Add the address to your safe senders:

    - Click the cog icon in the top-right corner and then More mail settings;
    - Select Safe and blocked senders and then Safe senders;
    - Add "@moneyweb.co.za" to the list of Safe senders;
    - Return to Safe and blocked senders and then select Safe mailing lists;
    - Add "newsletters@moneyweb.co.za" to the list of Safe mailing lists;

    Yahoo! Mail - Create a filter for the address:

    - Mouse over the Settings menu icon and select Settings;
    - Click Filters and then Add;
    - Enter a Filter Name;
    - enter "moneyweb.co.za" in the Sender field;
    - Select Inbox as the folder to deliver the email to;
    - Click Save and then click Save again.

    If you are using a custom domain for your email address, please contact your email service provider to assist.

    Insider Gold subscription:
  • What does the Insider Gold subscription offer?

    Moneyweb's premium subscription gives investors and money-savvy professionals full access to all our award-winning articles, Sens archive and Sens PDFs, market indicators and data tools to track your portfolios, subscribe to email alerts and compare financial instruments.

    Watch Part 3 and Part 4 of our video series or click here for more information.

  • I want to upgrade my account to Insider Gold.

    To upgrade your free account to Insider Gold, click on MY TOOLS on the top menu, then on Upgrade. Alternatively you can purchase the subscription here.

  • I want to cancel my Insider Gold subscription.

    To cancel your subscription, go to My Membership page and click on VIEW BILLING next to Moneyweb Insider Gold.

    Click on the CANCEL button to cancel your subscription.

    This will set your subscription to "pending cancellation", which means you'll have access to the Insider Gold benefits until the end of the same month, but your subscription will end and not auto-renew for the next month.

    You can revert the cancellation before the end of the same month if you wish to continue with your subscription.

    If you need any assistance, please email us or complete the contact form for us to assist you.

  • My debit order failed.

    This can either be due to insufficient funds on your card or if your bank card changed or expired. See below how to update your bank card details or cancel your current subscription and purchase a new subscription with your new card.

    Click here to view or cancel your current subscription.

    Click here to view your orders.

    If you suspect the automated payment for your renewal order failed due to insufficient funds and/or would like to retry the debit order, please email us at help@moneyweb.co.za to assist.

  • How do I update my card details for my subscription?

    Moneyweb does not store or have access to your credit card or bank account details.

    If your card expired, please log into your PayFast account or contact them directly to update your bank card details. Read this post on how to update your card.

    Once your card is updated, please email us to process the renewal payment.

    Alternatively, please cancel your current subscription and purchase a new subscription with your new card.

    Click here to view or cancel your current subscription.

    Click here to view your orders.

  • I can't reactivate my subscription after suspending it.

    Older outdated subscriptions can become invalid, please cancel your current subscription and purchase a new subscription with your new card.

    Click here to view or cancel your current subscription.

    Click here to view your orders.

  • How do I renew my subscription early?

    To renew your subscription before the expiry or renewal date, go to My Membership page and click on VIEW BILLING next to Moneyweb Insider Gold.

    Click on the RENEW NOW button to renew your subscription.

    If this option is not available on your screen, please email us to assist.

  • How do I switch from a monthly to a yearly subscription?

    Only one subscription type is allowed per account. If you want to switch from a monthly to a yearly subscription and your monthly subscription is active, first cancel your monthly subscription and wait for the end of the month until your subscription ends. You are then able to purchase a yearly subscription in the new month.

    If you want to purchase a yearly subscription without having to wait for the end of the month, please email us at shopadmin@moneyweb.co.za to assist.

  • I only want to pay via EFT.

    Unfortunately, we do not accept direct bank payments (EFT) for monthly subscriptions. However, if you want to purchase a yearly subscription (R630) and pay via EFT, please email us to assist.

  • Comments:
  • How do I comment on articles?

    You have to be logged into the website to comment on articles. Below the article, you will see a   LEAVE A COMMENT button. Click on this to expand the comment form.

    Click on POST to post your comment.

    To see if your comment posted successfully, please refresh the page.

  • I posted a comment but it's not showing.

    Please note that some comments need to be moderated before appearing. To see the status of your comment, go to your comments page.

    While Moneyweb encourages discussion and community engagement on its articles, note that our company, article authors and commentors may be held liable for defamatory comments. Such comments and those showing any discrimination will be deleted and repeat offenders may be banned. There’s a fine line between slander and freedom of speech.

    If in removing your comment you feel our moderation was unfair, please contact the editor.

  • Can I remove or fix my comment?

    If you made a spelling mistake or wish to correct your comment, please email us to update your comment.

Portfolio Tool / Watchlist - FAQs

Below are questions related to our Portfolio Tool / Watchlist

  • How often are the JSE company shares values updated?

    Our market data is updated every 5 minutes on weekdays from 9:15 - 17:15 but is delayed by 15 minutes.

  • How often are the unit trust values updated?

    Unit trust values are updated twice a day, once at lunchtime and once at night.

  • Which instruments can I add to my portfolios?

    Currently our Portfolio Tools only support the JSE listed companies here, and the Unit Trusts listed here.

    We do not list international instruments or unit trusts investing in commodities or market liquidity-based indices or institutional funds.

    ETFs, ETNs commodities, cryptos and currencies cannot be added to the portfolio tool, however in the future we may expand the functionality to include these instruments.

  • My portfolios and/or instruments are not loading?

    Please try to reload the page (Ctrl+R) to see if it helps or wait a few minutes. It could be that the system is under pressure or one of our APIs is down. If this does not resolve by itself, please send an email to help@moneyweb.co.za to notify us.

  • I subscribed to email alerts but have not received any?

    It's important to note that an alert is only sent when there is an article or Sens announcement published related to a company you are subscribed to. Also remember to check your SPAM folder of your inbox. If you believe there is still a problem, please email us to investigate delivery issues.

  • I want to pause or cancel my subscription. What happens to my portfolios?

    Your portfolio and portfolio data will not be affected if you change or renew your subscription, as long as your subscription is reactivated within 3 months of inactivity.

    However, if you pause or cancel your subscription, or your subscription is left unpaid, your portfolios will stop updating the performance data. You will regain access to your portfolios when your subscription is reactivated, but the performance data will be affected for the period past the 3 months of inactivity.

  • Can I access my portfolios on the Moneyweb App?

    The Insider Gold subscription and its features and benefits are only available on the website (https://www.moneyweb.co.za), and can’t currently be accessed via our apps.

Portfolio Tool / Watchlist - How to

Below are questions on how to use the Portfolio Tool / Watchlist

  • Create a portfolio

    There are two types of portfolios:

    Share portfolio Unit Trust portfolio
    Can hold shares of JSE companies listed here. Can hold unit trusts listed here.
    Supports email alerts. Does not support email alerts.
    Price values updated every 5 minutes (09:15 - 17:15). Price values updated twice a day.

    Click on the "Add portfolio" button. Choose your portfolio type and name your portfolio. You can add an optional description which can be edited afterwards. Click on "Create a custom portfolio" button. A popup will appear confirming your new portfolio.

    You cannot add unit trusts to a share portfolio, or shares to a unit trust portfolio. The data of each type is structured differently.
  • Add instruments to your portfolio

    Click on the title of your new portfolio and click on the button "Add instrument". This will open a new tab to the JSE search page or the Unit Trust search page, dependent on the type of portfolio. Click on the green button "Add" next to the instrument you want to add and select the portfolio you created.

    If you don't see your new portfolio in the popup when you add an instrument, make sure you created the correct portfolio type.

    To see your updated portfolio, go back to your Portfolio Tool (watchlist) and reload the page and click on the title of your recently created portfolio. Your list of instruments is in a window below your list of portfolios. This will scroll down to your instrument properties. Here you can see a quick overview of the market data of your instrument, change the volume and add a purchase price.

  • Edit instrument volume

    To edit the volume (amount) of instruments you hold in your portfolio, click on the portfolio that contains the instrument, then click on the instrument you want to edit. On the right hand side is an "Edit share" section. Enter the new amount and click on "Update Volume". A popup will appear to confirm this change and the portfolio will reload with the new volume and the new value in portfolio.

  • Edit instrument purchase price

    A "purchase price" option is available if you wish to compare and track the price at which you bought the instruments. Only one purchase price per instrument is available. Please make use of your "notes" section to record more details about your instruments.

    To edit the purchase price of instruments you hold in your portfolio, click on the portfolio that contains the instrument, then click on the instrument you want to edit. On the right hand side is an "Edit share" section. Enter the new purchase price and click on "Update Price". A popup will appear to confirm this change and the portfolio will reload with the purchase price in the table row of your instrument.

    A "Profit/loss" notice will now appear under the "Performance" box to show you how your instrument's purchase price is performing against the current live price.

    Please note that editing the volume and adding/editing a purchase price is both recorded in your "notes" section.
  • Subscribe to email alerts (JSE companies only)

    You can subscribe to email alerts of JSE listed companies. Go to your My Alerts page, and add shares from the popup to enable the option to subscribe. You can choose to subscribe to News and/or Sens alerts.

    News and Sens announcements are sent to you via email as soon as they are published. If your subscription is inactive, on hold or cancelled, you won't receive these alerts.
  • Add notes to your portfolio

    Notes can be used to record prices, dates and additional information about your instrument. To add a new note, add your text to the text box and click on "Add note". To edit past notes, click on the icon and click on "Update note", or if you want to delete your note, click on "Delete note".

  • Remove an instrument from your portfolio

    Click on the title of the portfolio, scroll down to the instrument and click on the title of the instrument you want to remove. On the window below, click on the "Remove Instrument" button on the right hand side to remove the instrument or on the next to the instrument.

  • Edit or delete a portfolio

    To edit the title or description of your portfolio, click on the icon in the table row of your portfolio. Enter the new title and/or description and click on "Save changes".

    To delete your portfolio, click on the icon in the table row of your portfolio, and confirm deletion.

  • Update portfolio values

    Portfolio values are updated once an hour* and may differ from the share values in a portfolio due to different update intervals. To manually update a portfolio's total value, click on the next to each portfolio.

    * The update process can take a while to complete on big portfolios and can cause a time-out error. If the total of your portfolio looks odd or is outdated, please manually refresh your portfolio. A popup will appear when the update is complete.

Request assistance

Please contact us if you want to report a bug or need assistance with your account. Fill in the form below or send us an email at help@moneyweb.co.za.

Support requests and data enquiries are not handled by phone. You can get help quickly and easily by filling in the form or emailing our Support Desk.

Feedback or report a bug
Email: Development Team

Account or technical assistance
Email: Support Desk

Contact the editor or submit an article
Email: Editor

Advertise on Moneyweb:
Email: tracyp@moneyweb.co.za

Marketing and Trade Partnerships Enquiries
Email: dinika@moneyweb.co.za

Office telephone number: +27 (0)11 344 8600

Social media

Instrument Details  

You do not have any portfolios, please create one here.
You do not have an alert portfolio, please create one here.
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