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Book on Steinhoff’s demise shows danger of ‘big men’ business leaders

‘It is the story of a bold vision and ambition, entrepreneurial grit and guile, continuous innovation, relentless risk-taking, corporate hubris, and friendship betrayals.’
Steinhoff's former CE, Markus Jooste appeared in parliament to face a panel investigating an accounting scandal that rocked the retailer. Picture: Mike Hutchings, Reuters

The collapse of Steinhoff International, the multi-billion dollar global business group, has been rightly described as the biggest corporate scandal in South African history.

The company’s history, and its subsequent evolution and demise, are skillfully told in a new book Steinhoff: Inside SA’s Biggest Corporate Crash, by former journalist James-Brent Styan. It is the story of a bold vision and ambition, entrepreneurial grit and guile, continuous innovation, relentless risk-taking, corporate hubris, and friendship betrayals.

The extraordinary way in which Steinhoff grew from being a modest firm with a footprint only in Germany and South Africa to becoming a multinational behemoth straddling sectors such as furniture manufacturing, retail, logistics, consumer finance, building material, wood and vehicles with a global presence, is impressive.

In its pursuit of growth, Steinhoff employed a two-pronged strategy. The first focused on creating a low-cost manufacturing base. This enabled the business to supply products at cheap prices to its target market of lower-to-middle income groups.

The second pillar consisted of an aggressive acquisition of companies. A great deal of the acquisitions took place in European countries such as Germany, Poland and France but also extended to Australia, New Zealand, Britain and the US.

The acquisitions were costly and the conglomerate paid above the market value for the shares. The rapid spate of takeovers saw the group expand to 12 000 stores across the world, employing 130 000 people. Ultimately, Steinhoff became a fully vertically integrated enterprise – it was involved in all the value chain links from sourcing raw materials, to manufacturing and finally to distribution and sale of products.

Shaky foundations

At the pinnacle of its success, the international business giant became the darling of investors, asset managers, analysts and financial journalists. They all feted its expansion into new ventures and countries. But, as it later turned out, its success was built on shaky foundations epitomised by unfettered greed as well as dodgy and unethical practices, including alleged accounting irregularities, tax evasion and lax corporate standards.

The day before the Steinhoff group’s precipitous crash, the corporation was worth R193 billion. On the following day, its market value was decimated by a staggering R117 billion. Among the victims of the financial carnage were financial South African services giants Coronation Fund, Foord Asset Management, Sanlam, Investec, Liberty, Old Mutual, Allan Gray, Discovery and the Nedgroup.

The biggest losers were key investor and Pepkor chairman Christo Wiese (R37 billion) and the Public Investment Corporation (R14 billion), which manages the Government Employees Pension Fund. Overnight, millions of South Africans had lost billions of rands in pension funds.

The book encompasses a diverse range of themes and proffers a number important business lessons. Some bear mentioning.

Lessons

The case of Markus Jooste, then Steinhoff CEO, shows that the cult of personality and “Big Man” syndrome is as ubiquitous in the corporate world as it is in politics. He comes across as an excessively dominant, forceful and feared boss. He brooks no dissent and only those subordinates who obsequiously defer to him benefit from his extensive patronage. To the detriment of the business, his leadership style fostered an institutional culture of uncritical subservience and self-censorship.

A recurring question in the book is: Despite occasional red flags how could the analysts, investors, asset managers, directors and the Johannesburg Securities Exchange have been oblivious to the wrongdoing at Steinhoff?

Part of the problem was the dominant view that the company could never go wrong. As long as the share price kept rising, and the good news kept flowing, there was nothing to worry about. There were, of course, some skeptical and dissenting voices, but they were too few to upend the prevailing consensus.

The crucial lesson here is that the share price is not the only indicator of corporate performance; fundamental governance issues are equally, if not more, important.

As Steinhoff’s global expansion accelerated, its business model and structure became more complicated. Some market analysts have argued that the firm’s increasingly complex structure, coupled with the group’s continual acquisitions, made it nearly impossible to analyse its books and to do year-on-year comparisons.

Even so, there was a belief that as long as strong, charismatic and venerated business personalities such as Jooste and Wiese, Steinhoff’s chairman at the time, were at the helm the business was in safe hands. This trust in Jooste and Wiese, as well as in management and directors, proved to be misplaced. As Warren Buffett has wisely counselled, never invest in something you don’t trust.

The Steinhoff board of directors, long viewed as one of the strongest and most dependable, has come under fierce criticism for failing to exercise its fiduciary duty. Describing the board, one fund manager stated that it was “ineffective, not independent and was overwhelmed by Jooste’s strong personality”.

Criticism has also been directed at Deloitte, the firm that audited the company’s statements for 20 years, for disregarding the irregularities and the danger signs preceding the crash. It is this milieu that prompted an analyst to describe what happened at Steinhoff in the book as follows:

It’s a buddy-buddy system, a bunch of people who know each other and have worked together for years. It strips them of their capacity to question things that don’t make sense.

Up there with the worst

Styan must be commended for producing a cogently written and thoroughly researched book. In terms of its drama and catastrophic impact, the Steinhoff scandal is up there with the likes of Enron, Worldcom, Tyco, Freddie Mac, Bernie Madoff and other world infamous episodes of business malfeasance. As such, the book provides valuable insights and lessons that are universally applicable and comparable. It must be made compulsory reading in corporate boardrooms and business schools.

Mills Soko associate professor, Graduate School of Business, University of Cape Town

This article was published with the permission of The Conversation, the original publication can be viewed here. 

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COMMENTS   15

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At the heart of the whole problem lies the auditors. If they did their work properly no amount of charismatic leaders or buddy buddying or bullying and big names could have argued with a set of cooked financials.They had the right to qualify the financial.

I agree 100%
Auditors are forced on public companies and come with many disclaimers and demands.
When they are good – i.e. dong their job as they should – all is well.
When they are ‘captured’ or allow themselves to be mesmerised by board members or even bullied (Wiese(?)in both cases) then they can cause untold damage.

No auditor forced anyone to invest; and if you could make sense of their AFS then you are better than me at reading their statement and understanding it…. simply do not invest in anything that you can not see how cash is generated from business operations.

Gotta agree…honest figures do not lie…I mean …jislaaik it…You sell a product you make a profit , you buy more OR make more product and you sell some more and so on…IF you cannot sell your stuff …close the doors and try something else …BUT…BLIKSIM …dont be a blerry SKELM!!!

Extraordinary accounting and extraordinary egos seem to go hand in hand. It’s a failure to admit a mistake’s been made and an attempt to buy time for the next massive bet to come off. The accounting often is just to keep the facade of success going while shareholders’ money is needed. And the auditors play along (often because they’re too blinded by the sun shining from the big egos’ asses)

jnrb: no company can afford what the audit report should cost to be idiot-proof. There are simply too many idiots in the asset management industry

Interesting view because from my 25 years of experience the asset management industry in this country is of a extremely high calibre and it exceptionally well qualified. What do you base your comment on?

Colson…many has not learned anything in 25 years…the warning signs were there on SNH,EOH, BAT, MTN, BTI, Apple, Facebook..etc…analysts will make the same mistakes by ignoring the signs

So what exactly do fund managers do. Follow the flock. Rather take the index because these guys still earn their fees. They should also have smelled the rat.

Agree. The Steinhoff story is now old hat.

What has been done to get the asset managers to make amends for catastrophic failures?

Come on Moneyweb do something. What about your famed investigative journalism?

Please do not misquote; Warren Buffett said do not invest in something that you do not UNDERSTAND.

Its the fact that people TRUSTED each other that made this mess possible.

Personally. no I did not know these men personall , heaven forbid ..BUT..I have three words…THUG , THUG and THUG….

Managers/CEO/GM,s etc etc who manager via bullying and creating an air “my way or the high way” in the workplace is just a plain ole fashioned THUG ..and the granddady of all these were Al Capone…

As I see it …Jooste,s “style” , IF one can call it that , was filtered down to ALL of Steinhoffs subsidiary management teams ….I mean really the greased back hair is a dead giveaway…ne???

Commonly known as misogynistic “groot koppe” or “main manne” – shame on you Jooste and your conspiratorial colleagues – you should have known better!

Great men. Best available. Reaching a top position, comparable with the bride of a ship. Many ships, sailing, hang on their office wall. To proof something, They deserve the position of sailing ship captains. On board crew looked up to him as the only person to blame or worship. Machines changed this view. Today men leading never take blame or be worshiped. They resign. In sailing boat terms, they leave the ship. Crew, in going named times, will have hanged him, on the highest available.

End of comments.

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