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How is ‘chat commerce’ changing business-customer interactions?

With more services at customers’ fingertips, it is hoped to change the way complaints, financial inclusion is resolved.

MTN has launched a new service in March along with Clickatell in the field of chat-banking capabilities. To discuss what this chat service is all about and how it will revolutionise customer experience, Nompu Siziba speaks with  Jeppe Dorff, the chief product and technology officer at Clickatell.

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