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Banks cut fees as competition intensifies

First of the big five drops the monthly fee for its entry-level account …
The real battleground is for the millions of underbanked customers. Picture: Moneyweb

The entry of TymeBank into the local market and imminent launch of Bank Zero (expected after mid-year) has seen rival banks rush to cut fees on their entry-level accounts.

TymeBank says it is “exceeding” its plan, in terms of both client acquisition and adoption. At the end of February it had signed up around 70 000 customers. By now, that number is almost certainly over 100 000 and likely closer to double that. This seems impressive, and given that it’s done almost no marketing, it is. But Capitec is adding over 100 000 new customers a month.

It does not want to give (ultra) price-sensitive customers any reason to shop around, though. The Stellenbosch-based bank cut the monthly pricing of its Global One account by 14% to R5 from April. It also cut a number of other transaction fees by anything from 6% to 38%. The only fees to increase were cash-related ones (including a change to how it charges for ATM withdrawals).

‘Complete fee transparency’ 

On Wednesday, Nedbank announced that it would be dropping the R5.50 monthly account fee from its Pay-As-You-Use (PAYU) account. Per-transaction fees remain, but the bank contends that because clients only pay for what they use, this offers them “complete banking fees transparency and the power of a Gold cheque card which allows for global acceptance and online shopping on all e-commerce platforms”.

The bank points to consumers feeling the pinch in an environment of low economic growth as a reason for the change. While this may be true, competition in this segment of the market is intensifying. At the end of 2018, the bank had a total of 1.525 million main-banked customers in its entry-level segment (which includes – and is primarily – PAYU clients).

Nedbank has two other offerings with no monthly fees: Nedbank MobiMoney (a mobile-based account) and for students and youth.

Hints of simplification to come

In August last year, FNB launched eWallet eXtra, a mobile digital account built on top of its popular eWallet service (these mobile-only accounts do not offer debit orders). There is no monthly account fee for an eWallet eXtra account. The bank says that by the end of December, it had over 120 000 customers, with total transaction volumes near 700 000. The bank has hinted at simplification coming to its entry-level offerings, which currently comprises Easy Pay-As-You-Use (R5.75 per month) and the Easy Smart option (R65 per month). This will likely be announced as part of its annual pricing review in June.

Standard Bank has taken a similar approach to FNB, with its Instant Money Wallet. It is not, however, currently positioning it as a mobile-only bank account (even though it is).

Absa does not yet offer a mobile-only account/wallet.

Absa’s low-cost Transact account is R5.30 per month, while Standard Bank’s Access account is R5.60. Neither of these offer real innovation in terms of benefits or pricing. Moneyweb is aware that at least one of the two will launch a new low-cost offering imminently.

Savings incentive

Old Mutual’s Money Account – the cheapest among those that charge fees – has been very successful, with one million accounts opened to date. But only 211 000 of these are active. The offering has a strong savings incentive, with a savings account alongside the traditional transactional one. Savings earn a rate of return equivalent to Old Mutual’s Money Market unit trust.

Both Postbank and African Bank are expected to enter the transactional space soon as well.

Many readers of this site don’t particularly care whether their banking costs them R4 or R400 a month. But the real battleground is for the millions of underbanked customers, with pensioners as an (unintended?) secondary market for these ultra low-cost accounts.

With Bank Zero to come (beta testing is underway and the bank is now an option when entering beneficiary details at other banks) and TymeBank not yet hitting its stride, surely the innovation and competition is just getting started?

Hilton Tarrant works at YFM. He can still be contacted at



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I wish PASA stepped in and made bank eWallets more viable via interconnect payment switching and universal account finding & transferable between banks.

Reason is simple.. this is essentially a cash transaction ie zero risk. Yes banks will lose on fees but it removes the cash from the system and is an enabler to make the unbanked banked. When I pay cleaning lady, buy stuff from an informal vendor, etc we don’t use cash.. we use FNB eWallet.

@FNB (not that they listen to me) the one thing your product needs is easier posting/sending cash.. ie make an eWallet QR code so I can scan a phone and send or via geo pay like facility.

Also allow merchants to accept this as payment channel.. even offer cheap merchant eWallet accounts. I’ve had instances where credit card machine is broken and then I have to do a account transfer which is Icky

“Many readers of this site don’t particularly care whether their banking costs them R4 or R400 a month.”

I care! I don’t like throwing money away needlessly.

“Many readers of this site don’t particularly care whether their banking costs them R4 or R400 a month.” What a strange statement to make. Exactly who are these readers?
I cancelled my ABSA account (which I had for over 12 years) and opened account with Capitec because of fees. Never looked back since. ABSA charged all sorts of (mostly unexplained and unexpected) fees. The average monthly fees on my ABSA account were R110. Compare that with Capitec’s R8 (and better service and highly competitive monthly interest accrual).
And whilst all these banks are supposedly reducing monthly account fees, there are always lots of hidden “terms and conditions” which end up costing hundreds of rands on these so called “cheap acounts”. One only realises this after several months’ usage.

The typical person who has a private wealth or private clients (or Investec) account has very little idea what they pay for banking each month, and they certainly don’t really care.

Those in business certainly know about the run away bank charges. Most waiting for Capitec business accounts to get going.

End of comments.





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