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Capitec services restored, after about 40 hours downtime

Banking fees incurred due to the downtime to be refunded.
Image: Mike Hutchings, Reuters

On Saturday afternoon Capitec Bank said all its digital channels were online again, and that payments made to and from its clients had been processed.

This followed clients being unable to access their Capitec mobile banking application, USSD and internet banking services since Thursday morning, due to “infrastructural problems” in the central servers that support the banking channels. Only the bank’s ATMs and bank cards were available for transactions.

Capitec said it will refund all banking fees incurred due to the downtime.

“We know we’ve let our clients down and we sincerely apologise. This was an internal infrastructure issue, and we want to assure our clients that their money and data are safe with us, as always. We have never experienced an issue of this magnitude and will continue to do our best to ensure that this does not happen again. We have system upgrades and tests in place to support this,” the bank said.

It added that for about 40 hours, Capitec paused its digital channels “to ensure a sustainable recovery after one of its banking system databases slowed down sporadically.”

During the downtime on Friday, the bank insisted that its system had not been compromised by a hacker. “We can assure you that it is an internal infrastructure problem and at no point is our client’s money or data at risk,” said spokesperson, Francois Viviers.

Nondumiso Lehutso is a Moneyweb intern.

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