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Stop regulating for the past

Telkom CEO says, ‘We could find ourselves in a cul-de-sac, like Eskom.’

Telkom CEO Sipho Maseko has urged policymakers to “anticipate what the problems will be in 2025” and to look at regulation holistically instead of dealing with each on a standalone basis. This, he says, will create a telecoms sector with healthier competition and an environment more conducive to investment.

He was reacting to a number of proposed policies and regulations in the sector announced in recent weeks. The Independent Communications Authority of South Africa (Icasa) last week published draft call termination rates, while the draft of the Electronic Communications Amendment Bill, which prescribes new conditions on the allocation of spectrum, is to be submitted to parliament this week.

At the 2018 South African Telecommunication Networks and Applications Conference (Satnac) held outside Hermanus, Maseko warned that Eskom is a real example of what could happen to the telecoms sector. Eskom has found itself in a “cul-de-sac”, and he contends that the regulator and market participants aren’t dealing with the “existential” questions. Rather they are quibbling over unimportant matters.

“The same applies to the telecoms industry and Icasa.”

Last week, Telkom called the proposed cuts to call termination rates a “calamity” that would force job cuts. At Satnac, Maseko said that the regulations did not “recognise that the market is converged”.

“This specific regulatory approach is still thinking in terms of five, 10, 15 years ago.”

This is not a new phenomenon. He shared an example from the late 1990s where Telkom was mandated to build one million fixed lines. “The tragedy was that it was at the beginning of mobile telephony. The intent was good, but we were building for the past, not for the future!”

Overall, Maseko was positive on government’s spectrum plan, even though he had been “hoping there’d be a lot more debate”.

Robert Nkuna, director-general in the Department of Telecommunications and Postal Services (DTPS) told Satnac earlier yesterday that “licensing should be concluded by this time next year”. Nkuna said the department was focused on the allocation and licensing of spectrum in the 700MHz, 800MHz and 2.6GHz bands, before it deals with the licensing of 5G spectrum.

It seems government is intent on not repeating these mistakes with next-generation 5G services: the DTPS is working with the industry ahead of finalisation of 5G standards at the World Radiocommunication Conference in Egypt next October/November. Nkuna said the department sees “South Africa being among the first to deploy 5G”.

Maseko takes a broader view, cautioning that this is “not just about whether spectrum is available or not”.

“What is the future problem you are trying to solve?”

To his mind, regulation must do two things: enable investment and balance competition. Maseko says the largest three operators (Vodacom, MTN and Telkom) together invest R25 billion to R30 billion a year. “What will it take [for us] to spend more?

“Individual standalone policies may work,” he says. But government needs to start looking at all the other elements of regulation together.

He also revealed that a “proper” digital economy summit will soon be convened, the details of which will be announced in the “next few days”. This would bring together government, regulators, policymakers and the telecoms industry as well as other sectors, like agriculture, food, retail, and automotive.

“This is not just a telecommunication problem,” says Maseko.

Hilton Tarrant is attending Satnac as a guest of Telkom.

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How about training the staff PROPERLY?? I have dealt with Telkom over the past 2 years with constant problems like “someone suspended my account. I have dealt with over 20 “rep’s” and they are all quite incompetent.They shut my business down for about a combined month and cost me a valuable employee AND LARGE LOSSES OF REVENUE. sO WHAT’S THEIR RESPONSE, they credited my account R 70 with the latest screw up. THEY NEED TO BE HELD ACCOUNTABLE!!

Eina! …and the public of SA are told Telkom is the jewel SOE of RSA

It’s just government “tuck shop” managed by bozo’s

I have tried for more than a year to cancel an ADSL line. The confusion having it installed some time back should have served as a warning. Agree: staff are not trained to do their jobs

Cancelling a service is still a problem. Even worse if the account is in the name of a legal entity.

They have now reached the point where they should start displaying the for sale boards !

I think they have now gone the full circle, from ”Hero to Zero”

Telkom had a legislated monopoly for ten years. During that time, it set South African telecoms back two decades, including such spectacular ambitions as trying to declare itself the sole ISP and banning VOIP. All while providing basically nothing in terms of service or innovation.

If, despite that enormous advantage, it can’t be a competitive telco as we enter the millennium’s third decade, then it deserves its parking space in the cul-de-sac, Mr Maseko.

I agree with the statement by Telkom CEO. I also note the frustrations expressed with Telkom in the comments and can probably relate to most of them and more.
What I would like to see from Telkom is to walk the talk. Why must I be forced to pay for a fixed line I don’t need to access a DSL service? And the words used are “CONVERGED”!!!

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